Processing & Delivery

• Orders are only shipped after the payment is cleared.
• Domestic handling time varies, most items are shipped within 5 business days.
  Personalized items can take 5-10 extra business days.
  Items that has "W" in the SKU can take 6-10 business days before shipping as they are shipped from Canada and subject to border clearance.
• Some items may be out of stock due to the higher demand.
  You may place back-order and the items will be shipped when become available.
  Due to the fact that we sell in many different venues, it is possible that the stock is not updated "real time".
  In the event that the stock runs out after you placed the order, we will be notified as soon as possible with an estimated available date.
• Delivery times are varied between 5 to 15 business days within Canada and USA. Outside of the USA and Canada can take 4-12 weeks depending on the shipping methods requested.
• It is the buyer's responsibility to pay duty, customs and taxes when items are shipped from outside of the buyer's country.
• In certain cases we do not ship to APO or PO boxes; especially if it is a parcel that is sent by UPS. See the "Shipping Info..." tab on the product page for more information.

Cancellation

• Any and all items Cancelled or Refunded is subject to $1.00 fee

Returns

• Personalized Items are NON-REFUNDABLE if personalization is accurately done.
• Custom made items are non-refundable as they are made only for your after you order them.
• The return reason must comply with at least one of the following reasons
• The item you received is not what you've purchased. i.e. you received completely a different article than you bought.
  For example you purchased a Cake-Top and you received a Candle Holder.
  In this case we will replace the item free and pay for the return of the other item.
• The item is not as described in the Detailed Description of the item you purchased and significantly different from the image shown.
  Beware that handcrafted items will be slightly vary from what is shown on the image
• Damaged during shipping: Please note: all items are inspected before shipping for quality assurance and packed securely to prevent most damages during shipping.
  However at times breakage can happen due to mishandling by the shipping company. You must provide an image of the damage item (s), before a replacement is sent.
• All returns require prior approval by us and must be authorized within 3 days of receipt.
• Any returns by the courier or postal service of unclaimed packages will not be refunded as they fall under the unauthorized returns.
• A returned shipment must include a Return Authorization Number or it will be refused.
• The returns must be sent back using the specified shipping carrier; otherwise it will be refused and sent back to you at your expense. The appropriate shipping carrier will be sent to you with the Return Authorization Number via email.
• The item must be in the same condition you received or refund is not granted.
• All communications must be done through email for record keeping purposes
• Refunds are granted for the item value as store credit only; the shipping costs, duty and customs are not refundable. A minimum of 15% restocking fee applies on all returns except if we have sent you the wrong item.
• Return shipment costs are the buyers responsibility.
• Any items shipped with our Free Shipping Promotion is subject to shipping fees both ways if returned or exchanged.  We will deduct the applicable shipping fees from amounts owed; the costs will be determined for the shipping method used ship the goods.